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Our Sewage Cleanup Process
Emergency
Assessment
We inspect the property, identify where the sewage is coming from, contain the affected area, and confirm how far it has spread.
Sewage Extraction & Material Removal
Contaminated water is extracted, and porous materials that touched sewage, such as carpet, padding, drywall, and insulation, are removed and disposed of safely.
Cleaning & Disinfection
Hard surfaces and framing are cleaned and disinfected, and odors are treated.
Structural Drying & Dehumidification
Walls, flooring, and framing are dried and monitored until they are back to normal moisture levels.
Repair & Restoration
Damaged areas are rebuilt and finished to return the property to usable condition.
What Our Customers Say
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Frequently Asked Questions
What should I do first if sewage backs up into my home?
Stop using water, keep people and pets away, avoid touching the sewage, and call a restoration company right away. Photograph the damage if it's safe. Call us at (571) 306-3587 for 24/7 response.
Is a sewage backup dangerous?
Yes. Sewage can carry bacteria and viruses, and the restoration industry treats it as Category 3, or "black water," the most contaminated category. Keep children and pets out of the area, avoid direct contact, and have it cleaned by trained technicians.
Can I clean up sewage myself?
We don't recommend it. Porous materials that touched sewage generally have to be removed and discarded, and the area needs proper cleaning, disinfection, and drying to prevent lingering contamination and mold. If you must enter before help arrives, wear rubber boots, rubber gloves, and goggles.
What has to be thrown away after a sewage backup?
Porous and semi-porous materials that touched sewage, such as carpet, padding, drywall, and insulation, generally can't be cleaned well enough to be kept and must be removed. Hard, non-porous surfaces can usually be cleaned and disinfected.
Does homeowners insurance cover sewage backup?
Often not by default. Standard homeowners policies typically exclude water that backs up through sewers or drains, but many insurers offer a water backup endorsement that adds this coverage. Check your policy and call your insurer early. We document the source, affected areas, and moisture readings to support your claim. For more, read what homeowners insurance covers for water damage in Virginia.
Who is responsible for a sewer backup in Alexandria, the City or me?
The City says residents and businesses are responsible for backups caused by their private sewer lines and for their backwater valves. If sewage rises only when you use a toilet, tub, washer, or sink, the problem is likely in your own line, and a plumber is the next call. If it backs up when nothing is in use, the City's line may be the cause. You can report it through Alex311 at 703.746.4311 or the City's online sewer issue form. Which part of the line you own depends on when it was installed, so check the City's sewer page. Either way, we can start the cleanup.
Can sewage cause mold?
Yes. Mold can start within 24 to 48 hours of sustained dampness, and wet organic material in walls and subfloors makes it more likely. Fast removal and thorough drying lower the risk. See our mold remediation service.
How long does sewage cleanup take?
Minor backups can often be handled in a few days. Larger losses that reach walls, flooring, and finished areas can take a week or more, depending on the damage. We give you a clear timeline after the initial assessment.
How fast can you respond, and are you available 24/7?
Yes. Emergency response is available around the clock, including nights, weekends, and holidays, and we have a 60-minute response time for Alexandria, VA